4 Crucial Customer Acquisition Steps

It's uncommon for shoppers to just click the purchase or  add to cart button after finding a product online.

Most of the time, individuals go through a protracted process or journey where they look for material, do research, engage with a company, and only then do they really make a purchase.

Knowing the steps a consumer takes to purchase your goods puts you in a great position to improve their experience at each stage.

We'll outline the key phases in your company's client acquisition process in this article. You may utilize this information to come up with strategies to improve each milestone and increase user conversion.

What is the customer acquisition journey?

Simply said, the customer acquisition journey is a set of actions that a client takes from the time they hear about a company until the time they make a purchase from it. However, a lot of marketing experts and academic institutions also consider the journey to extend beyond making a sale.

Retention tactics and even enlisting consumers as brand ambassadors might be part of it.

The secret to streamlining your client acquisition process is to produce content and distribute it at the appropriate moment and location. How? Read on.

Crucial steps in your customer acquisition journey

Please take note that in this article we are examining this trip from the viewpoint of a corporation as opposed to a customer.

From the viewpoint of a customer, the customer acquisition process includes:

  • The awareness stage: Here, the buyer identifies a problem
  • The consideration stage: Your customer starts doing their research on ways to resolve their problem
  • The decision stage: The final stage where they’re comparing vendors and solutions and will pick one that works for them

But in this instance, we'll use the customer acquisition journey as a framework to assist you comprehend the steps a client takes to come to know you and stay with you.

Here is a summary of what a typical business's acquisition procedure will include.


Your client acquisition journey begins with this. Here, you take measures to connect with potential consumers who haven't heard of you, introducing your brand to your target market for the first time.

With  inbound and outbound marketing strategies, such as blog articles, advertisements, social media content, and more, you can reach your target audience.

The most crucial thing you should concentrate on at this point is choosing the appropriate audience. Always concentrate on a distinct consumer persona and communicate with them appropriately.

For instance, running Facebook advertisements to a broad audience if you're a wholesale provider won't be of much use. But you'd find it far more efficient to generate leads if you found retailing and resale communities on Facebook.


Your prospective consumer begins engaging with your company seriously at this point in the process.

They may peruse your product website, download an ebook, subscribe to your email list, or contact customer service.

You need to encourage clients to interact with your company as much as you can at this point. Create podcast episodes, free downloadable themes for your website, and optin popup forms to collect leads.

Additionally, you may provide free online classes, demonstrations, and other interactive material to engage users and introduce them to your company.


Customers make real purchases at this stage from your website or online shop. By streamlining your checkout procedure and sales pages, you can make this step as simple as possible for your customers. Keep the following in mind:

  • Create clear pricing tables
  • Enable social login so that people can use their existing online accounts to check-in
  • Offer multiple payment options that are convenient for users
  • Build trust by featuring testimonials and case studies
  • Add a risk-free proposition where you offer a 30-day money-back guarantee or something similar

To get a clear picture of your long-term progress, keep track of conversion metrics including new visitor conversion metrics, customer lifetime value, return customer conversion rate, and more.


It is common knowledge that keeping a client is more cost-effective than having to recruit a new one each time you want to close a deal.

You need to boost the value of your sales and entice clients to make more purchases from you after you've generated a lead and closed a deal.

Here are a few strategies for fostering loyalty:

  • Create a loyalty program where returning customers get rewards, discounts, and points
  • Send personalized emails to customers on how to get the most out of your products
  • Make suggestions for related products and complimentary items
  • Upsell during the checkout process
  • Offer free customer support for a year
  • Give a substantial discount to people who renew a subscription

To keep clients loyal, you do ultimately need to offer a great product and outstanding customer service. And if you do, you may use the suggestions provided here to increase client loyalty.


You may develop ways to convert consumers into brand ambassadors after you've attained a level of client loyalty. Additionally, you may do this by interacting with clients who are similarly powerful on social media or in another network. Even more, you may create brand ambassadors by providing them with special prizes.

To create the appropriate content and deliver it at the appropriate moment, you must be aware of each step in the client acquisition process. You'll be able to identify crucial areas of your organization where you can engage clients more by using this article as a guide.

Start improving the customer experience and engagement, and you'll see growth in the form of more sales and customer loyalty.

Thanks to Thomas Griffin aBusiness 2 Community whose reporting provided the original basis for this story.


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