How Emotional Intelligence Impacts Conflict Management
The term “emotional intelligence” was first coined in 1998 by Daniel Goleman, an organizational psychologist who conducted research focused on how leadership styles influence employee productivity and success. He described it as someone’s ability to recognize their own emotions and those of others, and use that knowledge to motivate yourself and other people.
At the time, however, he left out one very important component: why these skills matter.
Why does knowing your feelings matter? Because understanding your emotions helps you manage your stress, which can have positive effects on your health. It also gives you more insight into the behaviors ofothers, which can help you accomplish your goals.
This article will go into more detail about how emotional intelligence impacts conflict management, but for now here are our top tips:
Practice acceptance and forgiveness.
Understand what makes other people feel good about themselves.
Think about ways to put yourself in another person’s shoes before reacting.
In summary, being able to control your emotions is a key ingredient to living a happy life. And although most of us think we’ve got this down, there’s always something else we could be doing to improve it. That’s okay! We’re all human, after all.
So, let’s talk about how to develop your emotional literacy.
Relationship between emotional intelligence and happiness
Over the past few years, there has been an explosion of interest in what is now referred to as “emotional intelligence” (EI). Many claim that it can be learned like any other skill, such as reading or writing.
Some even go so far as to say that everyone should have high EI because it benefits society at large by helping us achieve success and enjoy life more.
However, many critics argue that this concept is overly-focused on feelings and emotions, which they say are not logical processes. They believe that people with higher EI may simply learn how to manipulate others through use of emotion for their own personal gain.
Overall, although some researchers may emphasize the importance of empathy and understanding emotions, most agree that having control over your own emotions is the key to being able to relate to and work effectively with others.
This article will discuss several ways that you can develop your emotional intelligence skills by breaking down the different components of anger.
What is emotional intelligence
Emotional intelligence (EI) has been defined as “the ability to identify, understand, manage, and use your emotions for effective performance”.
Many believe that it can be learned through education or training, but there are some who disagree. Some say that people with high levels of EI were just born with it.
We all have different levels of empathy, for example. We feel things for other people depending on what level they bring before us.
Some people seem to never learn how to contain their feelings so they may not be able to relate to others. Others find it easy to manipulate and control emotions in themselves, but cannot do the same for others.
There are also those who show very little emotion. They may even deny its existence within them!
So while some say you are either born with high EQ or low EQ, most agree that both are bred into you. Either you have lots of it or you don’t.
You get a lot of chances to test out your levels throughout your life though, especially if you are successful. As soon as someone says something that makes you angry, you can tell whether they are in control of their own emotions or not.
This article will talk about how having higher levels of emotional intelligence helps you manage conflict.
Ways to improve your emotional intelligence
Developing your emotional quotient (EQ) is an ever-evolving process that requires you to recognize, understand and manage your emotions.
There are many ways to develop your EQ – through self-awareness and understanding of yourself, for example, by paying close attention to how you feel around other people and in various situations.
You can also learn from others’ behavior and apply what you have learned to better yourself. For instance, if someone makes you angry, ask yourself why they made you so upset and try not to let it happen again.
On the other hand, when you are put in a situation where you cannot remain calm, consider whether this person or thing was truly worth your energy.
Research shows that individuals with higher levels of EQ are more likely to succeed in life than those who do not. You will find success in relationships, work and education, among other areas.
Manage your anger
Anger is a natural human emotion that we all experience at some time or another. When you are angry, you can become aggressive and hurt someone else, yourself, or both.
When you feel strong emotions like fear, sadness, happiness, or anger, your body goes through certain physical changes to prepare for action. Your heart beats faster, your breathing becomes more rapid, and your muscles tense up.
These reactions help you focus on getting things done – it’s what has allowed us to create civilization and culture!
But there is a difference between having an emotional reaction and acting upon those feelings in ways that are harmful to you or others.
It’s very important to learn how to manage your anger.
You may be surprised by just how much impact doing so will have on your life.
Emotional intelligence (EI) refers to our understanding of ourselves and other people and our ability to use this knowledge to relate to them. It is also referred to as ‘self-awareness’.
Learn to laugh at situations that make you angry
A lot of people think that being calm and collected means being not very emotional, but this is not the case. When someone calls you or yourself names, when things go wrong, when you fail – these are all highly emotionally engaging experiences.
When we get really stressed out, it’s normal to feel strong emotions such as anger, fear, sadness or grief. But there is a difference between those negative feelings and being in control of your own reactions.
It takes great self-control to be able to contain your emotions even while experiencing them. This is what makes some people bawl their eyes out during sad movies because they use humor to deal with stress.
Teach people to be a good listener
A lot of conflict happens because someone could not listen well to what you had to say. You may have tried to talk about something important, but they cut you off or gave short answers because they were more concerned with defending themselves than listening to you.
People are very sensitive when it comes to things that matter to them, which is why some versions of “listening” emphasize silence as a way to let someone down gently.
This isn't always possible in real life, however. If you're having an argument and your friend doesn't seem to want to hear your side, there are ways to make them change their mind.
Start by teaching them how to be a better listener. This will help them appreciate other's points more and reduce the need for silences.
Be honest with your peers
As mentioned before, emotional intelligence can play an important role in conflict management. You’ve probably heard of it being described as “being able to control your emotions” or having “control over your own reactions.” These descriptions are very general, so they don’t really help you.
Research shows that people who have high levels of emotional intelligence are more likely to handle conflicts effectively than individuals with lower EQs. It is also evident that higher levels of EI correlate with less frequent and/or shorter duration conflicts, which means that employees with strong emotion regulation skills use other strategies to avoid (and even resolve) potential clashes.
When talking about someone else, one of the most effective things you can do is be totally honest. Saying nothing will usually hurt their feelings more than telling them what they want to hear. At the same time, hiding information could cost you money, negatively affect their career, or even lead to legal action.
By being honest, not only does this benefit the person you’re speaking with, but also yourself. By explaining why something happened, you take away some of the blame for the situation. This helps you feel better too because you didn’t make excuses.
Look at things from their perspective
Sometimes in relationships, one person will do or say something that makes the other feel very emotional. This can sometimes result in a lot of conflict.
If this happens, it is important to remember that emotions have a purpose. They can help you deal with situations or even motivate you to take action.
For example, your loved one may be feeling hurt or angry about something you said or did. Their emotion comes due to how they perceive you and what you said or did.
By understanding their feelings and why they are feeling this way, you could use their anger for motivation to accomplish something together. You may find that you both agree to go somewhere or do something you had been avoiding because you wanted to see the expression on each others’ face.