How Is Emotional Intelligence Used In The Workplace
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As we know, emotional intelligence (or EQ as it is commonly referred to) can make a big difference when working towards achieving your goals. Employers look for these skills in candidates, so having them is a must if you want to succeed at work.
Many believe that people with higher levels of emotional intelligence are more likely to succeed at work because they relate better to others. This includes understanding how other people feel, which could mean helping someone deal with a loss or changing career paths after being given a poor performance review.
There are several theories about what makes up emotional intelligence, but none have been confirmed over the other. What we do know is that there is some degree of empathy in every person, whether you realize it or not.
This article will discuss some ways that employers use emotional intelligence in the workplace. From offering praise to employees to motivating them, everyone has their own personal strengths and weaknesses, and using those strengths to your advantage is important.
Relationship between emotional intelligence and job performance
Recent studies have determined that there is a positive correlation between someone’s EQ and their overall job performance. In other words, having higher levels of EI helps you perform your duties more efficiently and effectively.
This makes sense because every position requires some level of empathy to fulfill its mission. As a manager, you must understand how your actions affect those below you at all times.
As human beings, we spend a significant amount of time thinking about ourselves and our personal goals.
We also tend to underestimate the importance of others for success in life.
It can be difficult to prioritize work over family obligations or vice versa. This takes away from productive time and impacts career advancement.
There are several tests that measure people's levels of EI.
How to improve emotional intelligence
Developing your empathy is an important part of improving your emotional intelligence. While some people are more likely to admire others’ efforts, other people may feel threatened or even attacked when you show sympathy for someone else’s situation.
People who lack empathy are often considered self-centered because they fail to recognize that there are consequences to their actions for other people.
By acknowledging these effects and developing strategies to mitigate them, you will learn how to use empathy to enhance your relationships and work with individuals instead of against them.
There are several ways to develop your empathy. You can do it through direct interaction with other people, by imagining what it would be like to experience something as another person does, and through practicing compassion.
Provide a positive emotional environment
A few years ago, psychologist Daniel Goleman wrote an article about what he referred to as “emotional intelligence.” He described it as someone else's term for what we already call empathy or understanding how other people feel. But whereas earlier researchers focused only on empathy, Dr. Goleman included another important element in his definition — something he called "self-awareness."
This is the ability to recognize your own emotions and why you're feeling them. It also means knowing yourself well enough to be able to interpret the messages that emotion sends you.
"Self-awareness isn't just knowing what you like and don't like," says author George Dawson. "It's being aware of who you are—what makes you happy and unhappy, what strengths you have and what weaknesses you need to work on."
In other words, self-aware individuals know when they've done a good job and made a contribution, and they can acknowledge their failures with ease. They aren't obsessed with proving how smart or talented they are, but instead focus on living an honorable life.
Given this description, it should come as no surprise that many successful professionals have high levels of emotional intelligence. In fact, research has shown that employees working for such people enjoy coming to work more than colleagues whose bosses do not inspire confidence.
On top of that, studies indicate that EI predicts career success.
Teach effective communication
A large part of workplace success is how well you communicate with others. You will spend a lot of time talking to people, so it is important that you learn how to talk about things effectively.
Many professionals lack the ability to listen properly. They may speak too quickly or not finish listening to what other people say before speaking. Others get distracted by irrelevant conversations or noise around them, preventing them from concentrating fully on what their conversation partner is saying.
Some people are very direct without giving individuals nearby time to think about their words. This can make someone feel hurt or invalidated because they do not know what was said until much later. People may also perceive comments as attacks instead of opportunities for feedback or advice.
All these factors affect how well employees get work done and interact with each other. It can create a negative environment and prevent productive conversations from taking place.
Teach yourself proper listening skills. When you hear something you disagree with, try to understand why the person says this. Ask questions to find out more information.
Practice active listening. Listen actively to what other people are saying, give appropriate responses, and maintain eye contact. Avoid interjecting or arguing unless the topic has been closed.
As we have seen, EQ is an extremely important skill to possess as a person. It can be applied across various areas of your life, including at work. However, it would be foolish to assume that every individual you meet has high levels of emotional intelligence.
There are also people who may not feel comfortable bringing up their feelings or could even make the situation more difficult by doing so. This might be due to cultural differences, personal limitations, or fear of being hurt.
By being aware of these things, you will know how to manage your emotions and avoid using EQ for the wrong reasons.
Understand your audience
A few years ago, there was an explosion of interest in what is now referred to as “emotion literacy.” This has since slowed down a bit, but it still remains quite popular. Many believe that if you understand how emotions work in individuals, you can help them manage their emotional responses and use this information to improve workplace effectiveness and efficiency.
Research shows that people who have higher EQs are more likely to succeed in employment than those with lower levels. Employers value these skills because they perceive such individuals as being more productive, efficient workers.
On the other hand, studies also show that employees with high EI lose track of time when working on assignments, fail to complete tasks on schedule, and sometimes even hurt others unintentionally by taking actions or failing to act in ways that aren’t motivated by empathy.
So while some employers might consider having lots of fun during meetings a valuable skill, many feel that it could be a waste of time for the organization. Fun is usually motivating for individual team members, but not necessarily for everyone else involved in the project!
In fact, several studies indicate that when teams don’t enjoy spending time together, trust among coworkers breaks down and productivity drops.
Be honest with your peers
As we have seen, emotional intelligence is an important skill for workers to possess. Employers look for these skills in their colleagues, and it can make a difference in how well you work with others.
If you are aware of your own limitations in this area, you can be more conscious about seeking help from people who are better than you at understanding and controlling emotions.
By being able to recognize and understand other people’s feelings and reactions, you will achieve greater success at workplace. You will also feel happier there, as you'll spend less time worrying about relationships and communication.
On the other hand, if you don’t think you have much empathy, you may need to learn how to regulate your own emotions. It's not easy, but mastering that takes practice.
In addition to helping you manage your own emotions, EE is an important tool for ensuring that your colleagues perceive you as being honest and trustworthy.
As mentioned before, emotional intelligence isn’t just about how well you are able to control your own feelings, but also how effectively you regulate those of others.
When someone feels trusted and confident, they will trust you more easily and be inclined to tell you things without fear of being lied to or betrayed.
On the other hand, when people don’t feel safe, they may keep secrets that could hurt you or the team.
With EE, you’ll want to make sure that everyone can look at you with confidence and believe that you would always act with integrity.
This might mean telling them something that they didn’t expect, or taking action on a proposal that seems unlikely to succeed – but which should really be implemented.
It could even be saying goodbye after making an unexpected move so that no one feels left out or cheated on the promise of staying in touch.
Emotions run high, and it’s easy to lose focus or say or do things because you aren’t aware that this person doesn’t like you anymore.
But if you have enough EQ, you’d know how to respond and what actions would be most effective.