Using Emotional Intelligence In The Workplace
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Over the past few years, emotional intelligence (“EQ”) has become one of the most popular workplace strengths. Many employers now offer courses or programs that teach employees how to use EQ to improve their relationships with colleagues, peers, and superiors.
Many professionals also agree that developing your EQ is an essential part of being successful at work. A growing body of research shows that people who are more emotionally intelligent enjoy higher levels of job satisfaction and engagement than those who do not. They may be better paid as well!
If you’re already working, you can boost your EQ by doing things such as showing compassion for others, acknowledging other people’s successes, and understanding different perspectives. But even if you aren’t currently employed, there are lots of ways to develop your EQ skills. This article will talk about some strategies.
How does emotional intelligence affect your job?
Even if you don’t agree with what someone says, they may be able to connect more effectively with you because of their emotional intelligence.
This is called empathy. It means understanding how another person feels and this can help them perceive things from his or her perspective.
If there are issues in the workplace, it often comes down to one side feeling that they will get less support than before. This creates an environment where people avoid each other, damaging working relationships and making it harder to achieve project goals.
By having these skills, individuals who lack empathy can sometimes hide behind fake smiles while letting others take responsibility for failures.
They might even go so far as to completely ignore what others say or do, avoiding any kind of confrontation.
When we lose touch with our own feelings, we become too focused on achieving goal A without considering whether team B needs to know about that. We stop thinking about how individual C could use that information to improve themselves or determine whether they like us enough to talk to us.
Ways you can improve your emotional intelligence
One of the most important things to recognize about someone is their personality. What types of behaviors, gestures, and expressions they use show what emotions they have mastered and how well they are able to control them.
People who are passionate about something make observations and comments related to that thing constantly. They talk about it frequently and get emotionally invested in it. It’s like they know everything there is to know about it – thus, the name “know-it-all.”
It's also possible to identify a person’s passion by the looks on their face when they're talking about it. When they listen with rapt attention, blush, and seem genuinely excited, then you know they've got some strong feelings for this thing.
Something we call "the eye theory" works similarly. If someone is looking at you intensely with big eyes and a wide grin, chances are good that you made them very happy.
On the other hand, if someone is looking down or away while listening to you, it may be because they are trying hard not to cry. This could be because they just heard something really sad, or maybe they are struggling themselves to believe what you said.
Teach them to be authentic
Being able to identify your own feelings is an important part of emotional intelligence. When you are aware of your emotions, you can better control them.
By being more conscious of what makes you feel good and unhappy about something, you will start doing things that make you happier. This will influence other people to respond to you in ways that help you achieve your goals.
You will also recognize when someone else is not happy and this could motivate you to do something to change that or prevent them from performing their job.
In addition to teaching individuals how to manage their own emotions, we must also teach them how to be honest with themselves and others.
Some employees believe they should never express how they really feel because it might hurt another person’s feeling. This is very immature and doesn’t set a good example for anyone around them.
If someone does get upset, let them go ahead and work through their feelings instead of trying to suppress them. It would help both parties if they were allowed to show some emotion once in a while.
Being authentic is more than just telling people what they want to hear. It is revealing yourself to them, being true to who you are, and staying within your inner truth system.
This could be difficult at times because not everyone will agree with you or like you. This is totally normal!
By being authentic, I mean going into meetings prepared and knowing what you should say and how you should behave.
But after the meeting, you must reflect for a bit on why you said what you did and what you felt about something.
Was it truly your internal feelings? Was it due to fear or guilt of saying something else? If so, then you need to address those fears and beliefs.
If you have nothing extra to add, then you were probably not being authentic. You may also feel uncomfortable/bad afterwards if someone disagreed with you.
That’s okay too – we all have days when we don’t feel happy, but we can still enjoy our day. It’s important to take breaks every now and then to reset.
Learn to laugh
A lot of people get very emotional about things. You may have noticed this before, when someone you work with is not performing their job as well as they could be. Or maybe it's your coworker that seems to constantly put others down and make them feel bad about themselves and the department.
When these situations occur, most people try to remain calm and professional. They might even defend other members of the team or even yourself from their behavior.
However, staying levelheaded isn't always easy. When emotions are involved, that can sometimes make people say and do things they wouldn’t otherwise.
It’s important to learn how to control your own emotions so that you don’t let small things set off big reactions. Also, be aware of other people’s emotions and if something makes them unhappy or angry, try to figure out why it made them that way and address it.
But aside from those two points, another thing you can try is learning how to laugh.
Why? Because laughing is one of the best ways to reduce stress. And we've all seen studies showing that being stressed out can hurt your health. Health benefits of laughter include reduced blood pressure, improved immune function, and increased levels of endorphins (the body's natural pain killers).
Listen to others more closely
A large part of emotional intelligence is being able to listen well to other people. You can’t truly understand what someone else is going through unless you really pay attention to them, how they are responding to things around them, and if their actions indicate something about who they are as a person.
When we’re focused on our own thoughts and feelings, it can sometimes be hard to recognize when someone else has become emotionally engaged with a topic or event. This is why having good listening skills is so important – you have to know what to look for in order to determine whether another person is feeling positive or negative about something.
It may also help you gain insight into what makes someone feel happy or sad, and what behaviors seem to make them feel better or worse. In fact, there is some research that suggests that being able to read emotions helps keep mental health at a healthy level.
But developing your listening skills isn’t just helpful for workplace relationships — it can also strengthen family bonds, friendships, and romantic entanglements.
Don’t be egotistical
‘Ego’ is defined as having an inflated sense of self-importance or excessive pride in one’s own achievements. It can easily turn into arrogance, which is not attractive to people around you.
We are all prone to have egos at times, but it is important to understand that they serve a purpose. Your ego helps you focus on achieving your goals and protecting yourself from possible threats.
It also helps motivate you to keep working hard because you want to feel good about yourself. But when your ego grows too large, it begins to hurt other people and distract you from their needs.
If you notice that your job performance is suffering due to your overgrowth of ego, then it's time to work on improving your emotional intelligence.
It is very difficult to use emotional intelligence if you do not understand your own emotions. By this, we mean it is impossible to identify what other people are feeling and understanding why they feel certain ways about things if you don’t know how yourself feels about things.
By being aware of your feelings, you will be able to relate to them more easily and effectively. Becoming more familiar with your emotions can help you manage your moods and relationships around you.
It also helps when talking to someone else that you listen rather than talk nonstop. You want to show interest in what they have to say by asking questions and listening to their answers.
You should try to remember what they said and compare your notes with what you were thinking at the time so you can see whether there was any influence from before. This creates an effective conversation!
Humility is one of the most important traits for individuals to develop because it enables them to look outside themselves for solutions to problems.
This mindset shifts away from only focusing on oneself and gives credit to others for good performance or action. It also encourages people to praise and acknowledge those who work hard due to the humility displayed.
Emotions such as fear, anger, love and hope exist and radiate energy which shape our lives. They motivate us to take actions and make decisions.
However, some people gain more attention and reward than others which can create a sense of entitlement.